Returns and Refunds Lookyourbike.com

We operate a no hassle no quibble returns policy. Just like in our shop if you don't like or it does not fit just sent it back. (Sorry we cannot take back sale or clearance items) If you wish to return an item please contact us and send the goods back.

Phone +353 0 899-6774-60 Email: service department 

Goods for refund or exchange Goods must be returned within 30 days  Goods must be accompanied by original receipt  Goods must be in their original packaging  Goods must not be used.  Postage costs are covered.  It is the customer's responsibility to ensure the goods are returned safely to us.  Exchanges will be charged postage as follows, €15.00 for bikes and large boxes €10.00 standard packages.  We will refund to your credit card with the full amount. Refunds will be credited to your credit card or a cheque will be posted.  For refunds we will require your credit card number and expiry date. If you are in a hurry for an exchange, simply re-order the item you want and we will refund you when we receive the return.

 

“At the Moment that we deliver the Products if you are not satisfied we will return the money back to your account once we receive the items Back to our return department and verify the inconvenience with the item/items, if proceed with the failure on the manufacturer we will get in touch with you regarding this issue offering a complete refund or a new item without new charges, any of this options will take place in the next five (7) working days”

 

Faulty Goods.  All goods sold by us are covered by a 12-month warranty. This covers manufactures defects, but does not cover damage by crashing, abuse, or general wear and tear. If you think your goods are faulty please contact us before you return the goods. Frames have different warranty policies for different types of frames please call us or check manufacturers web site. If an item has a defect, which does not appear within the first 30 days, please email customer service for a return authorization. We do reserve the right to turn down a return if the item appears damaged due to misuse. Some manufacturers require items be sent directly to them for repairs (wheels, wetsuits, etc.), so please contact our Customer Service Department Faulty goods should be clean.Where goods wrongly delivered, or damaged in transit  If we send the wrong goods by mistake, or the goods arrive damaged we will be happy to refund the standard cost of posting the goods back to us. (Ireland) Contact us immediately. Goods must be returned within 7 days.  Goods must be in their original packaging. Goods must not be used. Goods must be returned with a completed returns formAll goods should be returned to: Returns Department. 30 Church Park Drive, Dublin 6W, Dublin. Republic of Ireland